Privacy Policy

Last updated: June 2026

Aesthetic Derm Clinic (“we”, “us”, “our”) operates two branches in Delhi — Aesthetic Derm Clinic (South Delhi) and ORRA Aesthetic Clinic (West Delhi). This Privacy Policy explains how we collect, use, share and protect your information when you visit our website or interact with us, in line with India’s Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable rules.

Information we collect

• Details you give us — your name, phone number, email, preferred branch, treatment of interest and any message or health concern you share through our enquiry/booking forms, WhatsApp, email or phone.
• Technical data — basic information your browser sends automatically, such as device and browser type and pages viewed, which may be collected by analytics or embedded third-party tools.

How your information reaches us

Our website does not store your personal data on its own servers. When you submit a form, your details are used to open a pre-filled message that is sent directly to our team via WhatsApp or email. We then use those details only to respond to your enquiry and arrange your appointment.

How we use your information

• To respond to enquiries and to schedule, confirm or reschedule appointments.
• To recommend suitable treatments and provide care at our clinics.
• To send appointment reminders, offers or updates where you have asked us to.
• To meet legal, regulatory and record-keeping obligations.

Third-party services

Some features rely on trusted third parties who may process limited data under their own privacy policies, including WhatsApp/Meta (messaging), Instagram (social embeds), Elfsight (Google reviews widget), Google (Maps and Fonts) and our hosting provider. We do not sell your personal data.

Cookies

Our pages may use minimal cookies or similar technologies, mainly through the embedded third-party tools above, to help the site function and to understand usage. You can control cookies through your browser settings.

Data retention & security

We keep your information only as long as needed to serve you and to meet legal requirements, and we apply reasonable safeguards to protect it. Treatment records are retained in line with applicable healthcare norms.

Your rights

Subject to the DPDP Act, you may request access to, correction or erasure of your personal data, withdraw consent, or raise a grievance. To exercise these rights, contact us using the details below.

Children

Our services and website are intended for adults (18+). We do not knowingly collect data from children without verifiable parental consent.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with a revised date.

Grievance Officer

In line with the Digital Personal Data Protection Act, 2023, you may contact our Grievance Officer for any concern, complaint or request regarding your personal data. We aim to acknowledge and address grievances within the timelines required under applicable law.

• Grievance Officer: The Manager, Aesthetic Derm Clinic
• Email: aestheticderm2023@gmail.com
• Phone: +91 87005 70597
• Address: A-11, Savitri Nagar, Near Panchsheel Park Metro Station Gate No. 1, New Delhi – 110017

Contact us

For any question about these terms, our policies or your personal data, reach out to us:

• Aesthetic Derm Clinic — South Delhi: A-11, Savitri Nagar, Near Panchsheel Park Metro Station Gate No. 1, New Delhi – 110017 · +91 87005 70597 · aestheticderm2023@gmail.com
• ORRA Aesthetic Clinic — West Delhi: WZ-108, Minakshi Garden, Near Subhash Nagar Metro Station Gate No. 4, New Delhi – 110027 · +91 87962 63103 · orraaestheticclinic@gmail.com